Refund & Cancellation Policy

Last updated: December 2024

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which Jk Pipes will process refunds and cancellations for our products and services. Please read this policy carefully before making a purchase.

2. Order Cancellation

2.1 Pre-Production Cancellation

Orders can be cancelled before production begins without any penalty. Cancellation requests must be submitted in writing to contact@jkpipe.shop or by calling +91 8659839334.

2.2 Post-Production Cancellation

Once production has begun, cancellation may not be possible. In such cases, we will work with you to find an alternative solution or modify the order to meet your requirements.

3. Refund Policy

3.1 Refund Eligibility

Refunds may be considered in the following circumstances:

• Defective products that do not meet specifications
• Wrong products delivered due to our error
• Damaged products during transit (if properly reported)
• Order cancelled before production begins

3.2 Non-Refundable Items

The following items are generally not eligible for refunds:

• Custom-made or specially manufactured products
• Products that have been used or installed
• Products returned after 30 days of delivery
• Products damaged due to improper handling or installation

4. Refund Process

4.1 Request Submission

To request a refund, please contact us within 7 days of delivery with the following information:

• Order number and date of purchase
• Reason for refund request
• Photographs of defective/damaged products (if applicable)
• Your contact information

4.2 Refund Processing

Once your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued using the same payment method used for the original purchase.

5. Return Policy

5.1 Return Conditions

Products must be returned in the following condition:

• Original packaging and labels intact
• Unused and in resalable condition
• All accessories and documentation included
• Return authorization number (if required)

5.2 Return Shipping

Return shipping costs will be borne by the customer unless the return is due to our error or defective products. We will provide return shipping labels for eligible returns.

6. Quality Assurance

Jk Pipes is committed to delivering high-quality products. All our pipes undergo rigorous quality checks before dispatch. If you receive a defective product, please report it immediately for prompt resolution.

7. Warranty Claims

Our products come with a limited warranty against manufacturing defects. Warranty claims must be submitted within the warranty period and will be evaluated on a case-by-case basis.

8. Force Majeure

Jk Pipes shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

9. Dispute Resolution

Any disputes regarding refunds or cancellations will be resolved through good faith negotiations. If a resolution cannot be reached, disputes will be subject to the jurisdiction of courts in Rajkot, Gujarat.

10. Policy Updates

Jk Pipes reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified policy.

11. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

12. Acknowledgment

By purchasing from Jk Pipes, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.